Customer Care

 

Shipping:

We are committed to shipping orders promptly! Please allow 1-2 business days for orders to be processed and to start tracking.

Please double check your shipping and contact information at checkout. Changes to your order may not always be possible after order placement.

Winsome is not responsible for lost or stolen packages while in transit or packages sent to an incorrect address wrongfully input at time of order. All tracking questions and requests should be directed to USPS/UPS customer service.

Returns:

Not happy with your purchase? No worries! We accept returns for your money back within 10 calendar days of the delivery date.

* This policy also applies to pick up orders.

Items are eligible for return if:

  • Items are unworn/unused/unwashed.

  • Items are free of damage, makeup, stains and odors.

  • All tags remain attached and items are in their original packaging.

    • Merchandise with tags removed in any way will not be eligible for refund.

Items considered FINAL SALE:

  • Jewelry & Accessories
  • Candles
  • Paper products
  • Face Masks
  • Bodysuits/Undergarments
  • All discounted and sale merchandise

To initiate a return, please follow the instructions below and contact hello@shopwinsome.com for your return shipping label.

  1. Reach out to us at HELLO@SHOPWINSOME.COM for your return shipping label.
  2. Pack your return and order copy in the original box it was received in and securely attach the shipping label.
  3. Drop off your return within 48 hours of receiving the return label.
  4. Allow 7-10 business days for credits to be returned to original form of payment.

Received something from Winsome as a gift? Reach out to the email above to initiate your exchange for something else!

  • Gifts are eligible for exchange only.
  • Please initiate your exchange within 10 calendar days of receipt.
  • Gifts received over 14 days of delivery are final sale.

Rules & Restrictions:

  • Winsome is not responsible for refunding or shipping back items returned without approval.

  • Shipping charges are non-refundable.